You can send us a tailor-made request to our sales team at: sales@mooi-travel.com. Our team is there to design the best itinerary and quote for you and your clients.

You will receive from us two documents in Word: one is the detailed itinerary Day-to-Day and the other is the Quote.

If you and your clients want to schedule the tour, you can send us an e-mail, providing with the trip code and the details you want to change. 

Once the booking is confirmed, you will receive from us a confirmed itinerary and confirmed quote. About 30 days before the arrival date, you will receive from us the final travel document which you can send to your clients. In this final travel document information such as details about flights, pick-up times, etc. will be updated.

You also receive from us the printed flight tickets or train tickets (if any) by e-mail.

Normally we don’t issue voucher. All your clients need is the travel document (which is the final confirmed itinerary).

Each request and booking has an unique reference number. This number is noted on the itinerary and also on the e-mail’s subject. You can provide us this reference number when you have any question about the request or booking you want to ask.

In general you should always have multiple sources of income – Bank Card, Credit Card and Cash.
ATMs are generally everywhere but they don’t always accept your particular card and only moderate amounts can be withdrawn per transaction and you will be charged a fee by the ATM and your own bank.

Here below you can find specific cash requirements under each country your clients are heading:

Vietnam

• Take: Any currency – undamaged notes, but USD are most popular. EURO can be easily exchanged.
• Local money: Dong (VND)
• ATMs: Everywhere – dispensing VND
• Exchange: Gold shops give the best rates. Avoid money changers.
• Shopping: VND
  
  

Cambodia

• Take: USD – in pristine condition. Old notes will be rejected. They are very strict on this.
• Local money: Riel (KHR)
• ATMs: Plenty in big cities and towns dispensing USD
• Exchange: Not necessary to exchange because USD is always used.
• Shopping: USD
  
  

Thailand

• Bring: Any currency
• Local money: Thai Baht
• ATMs: Plenty everywhere dispensing THB
• Change: Exchange booths everywhere
• Shopping: THB
  
  

Laos

• Bring: USD
• Local money: Kip (LAK)
• ATMs: Plenty in big towns dispensing LAK
• Exchange: Money changers have the best rates
• Shopping: Kip is preferred but you can use Thai Baht and USD

Don’t hesitate to contact us if you have any more questions. You can either call our local contact person or send us an e-mail. Our team is there 24/7 for you!